Frequently Asked Questions

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Investigation Process is same for affected individuals and businesses:

1. Report to Local Police: Initiate the process by filing a complaint with your local police. Please note that their cooperation is MUST for the investigation to proceed.
2. Engage Crypto-Helpline: Allow us to create tracing reports based on your transactions to identify the suspect exchange. We provide detailed evidence of these exchanges where feasible.
3. Collaborate with Law Enforcement: Share the tracing reports with your police and urge their assistance in contacting the suspect exchange. We offer email drafts to facilitate this process and also assist law enforcement in analyzing suspect KYCs.
4. Stay Involved: Continue your collaboration with law enforcement and the exchange to obtain suspect KYCs, freeze their accounts, and repatriate funds to your account. 

Please be aware that if the police do not cooperate, the investigation may face significant challenges.

Note: Beware of recovery agents on Telegram or WhatsApp promising to hack suspect wallets; they are fraudulent. Crypto trades can be traced but cannot be reversed.

Our crypto investigation services are designed to assist a wide range of clients, including:

• Corporations: Businesses facing issues such as crypto-related fraud, employee misconduct, or security breaches can rely on our expertise to investigate and mitigate these risks.
• Law Enforcement: We collaborate with law enforcement agencies to provide essential information and evidence in cases involving cryptocurrency-related criminal activities, enabling them to bring perpetrators to justice.
• Legal Professionals: Lawyers dealing with crypto-related legal matters, such as disputes, regulatory compliance, or asset recovery, can leverage our investigative services to support their cases.
• Individuals: If you suspect that you've fallen victim to a crypto fraud or have lost access to your cryptocurrency, we can help trace your assets.

Our team of experts is equipped to handle a wide array of crypto-related issues and investigations, ensuring that our services cater to the diverse needs of our clients.

INDIAN VICTIMS, Connect with Us!

A Remarkable Success Story: In the Media

• Despite the complexities, our recent achievement underscores our commitment.
• We successfully resolved an Indian crypto fraud case, recovering around 40k USDT.
• It marked a historic moment in India's fight against crypto fraud, the first reported successful seizure, even compared to large cases handled by agencies like the FBI.

Our Dedication in Action:

• We quickly identified money laundering, collaborating with Mumbai cybercrime and crypto exchanges.
• After six months of relentless dedication, the exchange released the suspect funds upon court order.

The Power of Court Orders:

• Court orders are crucial, and we engaged skilled crypto-experienced lawyers.
• We presented detailed tracing reports and exchange communication as evidence.

Unique and Dedicated Services:

• We're committed to our clients, offering unique and dedicated services unmatched by other firms.

We are committed to supporting you every step of the way. Our comprehensive services include:

• Providing detailed tracing reports for all your trades
• Assisting in temporarily freezing wallets (as only law enforcement can permanently block suspect accounts)
• Furnishing email drafts for your law enforcement's communication with exchanges
• Conducting suspect KYC analysis, and guiding both you and the police throughout the process.

Your battle against fraudsters is our battle too. Our ultimate goal is to bring them to justice and exhaust every avenue for a successful investigation.

IP Tracking Challenges: Suspects often utilize VPNs or IP masking techniques to conceal their website's true location, potentially rendering IP tracking less reliable.

Online IP Lookup: The investigation includes attempts to look up website IPs using tools like centralops.net, which may reveal location clues and information about hosting providers.

Alternative IP Lookup Options: Other IP lookup resources such as whatismyipaddress.com and iplocation.net can also be explored, though it's important to consider that VPNs might obscure results.

WHOIS Domain Records: WHOIS domain record lookups are conducted to uncover website IP and registration details, but scammers often take steps to hide this information.

Website IP Findings: Although website IP findings can provide some insights, they may be unreliable due to scammers falsifying their locations. Therefore, primary reliance for investigations lies in tracking wallet addresses on the blockchain.

 Advanced Tools: 

• We use a blend of paid and open-source blockchain investigation tools to track stolen funds.

Experienced Investigators: 

• With expertise in over 100 cases, we identify exchanges, wallets, and transactions tied to the fraud.

Empowering Education: 

• Soon, we'll release resources for law enforcement and victims to trace crypto transactions using open-source intelligence.

Affordability Mission: 

• We make crypto fraud investigations accessible without breaking the bank.

Balanced Approach: 

• We combine paid software for in-depth tracing with free public awareness on open-source tools.

We genuinely appreciate your trust in our services. Similar to engaging lawyers, we do have a nominal fee, but we want to emphasize the distinct advantages we offer. Our team combines specialized blockchain knowledge with forensic capabilities, and we maintain strong partnerships with reputable organizations like GASA and Scamadviser. 

Furthermore, our collaborative efforts with law enforcement agencies enhance our effectiveness in navigating the complexities of crypto investigations. Our nominal fee ensures that we can commit the necessary resources to your case, and we are dedicated to working diligently to achieve the best possible outcome for you. 

We will also soon offer courses where victims can learn about the crypto investigation process in detail and get all the tools and write-ups to pursue their case themselves. 

We are proud to highlight our success in assisting law enforcement in obtaining suspect KYCs from exchanges wherever possible. 

We are an investigative agency that finds comprehensive evidence which the Law enforcement can leverage for asset recovery.

Recovery by LE is a multifaceted and time-consuming process, often influenced by factors beyond our control, as it hinges on the confirmation of available balances by the exchanges, timing and a fair share of luck. 

Our Unique Approach:

• We distinguish ourselves from other investigative and support firms by drawing on our own past experiences. These personal insights fuel our thorough research and active participation in every aspect of end-to-end investigations.
• We're not just agents; we're your investigative partners. Crypto frauds, often linked to international money laundering schemes, necessitate comprehensive investigations, and we're fully committed to this process.

Attorney Services Recommendation:

• Given our extensive investigation experience, we highly recommend considering attorney services once exchanges confirm the availability of funds linked to the identified suspects during our forensics process.

Collaboration with Law Enforcement:

• We encourage victims to use our reports to facilitate direct communication between their local law enforcement agencies and the exchanges. This collaborative effort is the most effective approach to pursue justice and resolution.

To get started, please send an email to support@crypto-helpline.com with the following details of the incident and your transactions:

1. TX Hash ID
2. Your Wallet Address
3. Suspect Platform Wallet Address
4. Coin Type (e.g., BTC, USDT)
5. Date of Transaction
6. Amount
7. Your Country

 You can find a sample transaction link here 

No, we do not make exceptions based on case size. We are dedicated to assisting victims of all scales, firmly believing that every victim deserves an equal opportunity to present their case to law enforcement. We are driven by a strong sense of commitment to help those who have been affected. 

Your time is valuable, and we appreciate your consideration. Our FAQs provide comprehensive details of the investigation process. We also offer a 10-minute consultation on a case-by-case basis, focusing on our expertise in crypto investigations. 

For emotional support, we kindly recommend seeking assistance from family or professional sources who are better equipped to provide that type of guidance. 

We serve both individual and group clients. 

We have a global presence with offices in New York, USA, and Mumbai, India, providing round-the-clock coverage.