Privacy policy

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This privacy policy describes how Crypto-Helpline collects, uses, and shares your personal information when you use our cryptocurrency investigation services or interact with our website, mobile apps, or other offerings.

By using Crypto-Helpline's services, you agree to the collection, use, and disclosure of your information as described in this policy. Please read it carefully.

Information We Collect

We collect the personal information you voluntarily provide to use such as your name, email address, cryptocurrency wallet addresses, transaction hashes, and details about your interactions with unauthorized parties or scammers. This information allows us to perform investigations, contact you, and provide scam recovery assistance.

We may also collect technical information when you use our website or mobile apps, such as your IP address, device type, operating system version, and usage data. This helps us maintain security and improve our offerings.

Use of Your Personal Information

We only use your personal information to:

• Provide cryptocurrency scam investigation services
• Trace stolen or missing digital assets
• Assist law enforcement agencies as relevant to an investigation
• Communicate with you about your case
• Improve our website and apps based on usage patterns
• Other purposes disclosed at collection

We do not sell, rent, or share your personal information except:

• With your consent
• To assist official law enforcement investigations
• As required by law or subpoena
• To maintain a watchlist of reported scams that may be shared with authorities or other financial institutions

You can opt-out of data sharing at any time by contacting us.

Data Security and Retention

We implement administrative, technical, and physical safeguards to help protect the security and confidentiality of your personal information. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy and meet our legal obligations.

You can request deletion of your personal information at any time, subject to certain exceptions and limitations under applicable law.

Website Cookies and Tracking

We and our third-party partners use cookies, pixel tags, or similar technologies to analyze website trends, track visitors, and personalize your experience. You can control the use of cookies through your browser settings and other tools.

Third Party Disclosures

We do not disclose your personal information to any third parties except:

• With your consent
• To service providers under contract who help operate our business and services
• When required by law, court order, or other government authority
• During negotiations for a sale or acquisition of our business

Your Privacy Rights

You may have certain rights regarding your personal data depending on your jurisdiction, such as the right to access, rectification, restrictions, deletion, and portability. Contact us regarding any privacy concerns or to make a request.

If you are in the EEA, you have rights under the GDPR including to lodge a complaint with your local supervisory authority.

Changes to this Privacy Policy

We may update this privacy policy by posting a new version on our website. We encourage you to periodically review this page for the latest on our privacy practices.

Contact Us

If you have any questions about our privacy practices or this policy, please contact us at:

support@crypto-helpline.com

Effective Date: Jan 1, 2022